Ok, I'm not sure how karma is going to be dealing a hand to me after my latest letter. I ordered a bunch of stuff from DharmaCraft.com and asked for 2nd Day Air. Placed the order on Feb 16 and wont' receive the shipment until the 22nd. Which is too late for what I need. I'll be gone by then.
Am I wrong to ask for a refund on the 2nd Day air thing considering it's taking 7 days to get to me? I looked and saw that it shipped on the 17th and will receive on the 22nd. Blah!
Customer Service isn't what it should be.
I guess it will come around.
I had a customer call me yesterday and lie to me repeatedly
Customer: "I came by before during your posted hours 11-7 and you are never open. I've come by at twice and you're never there"
Me: "I apologize for any problems this have caused We can plan a one on one meeting for you to place your order if that would help out any."
Customer: "I know it's been more than 2 times it's been at least 4 times. I thought you closed or shut down and I freaked out thinking that I couldn't get my order"
Me: "Well, I apologize again if there was a problem, when would you like to make an appointment?"
Customer: "Well, the 5 times I've been there you've been closed...I'll be in tomorrow around 1:10 - 1:15 to place my order"
Me: "I have an appointment in that time slot, can I make another appointment?"
Customer: "I will be there tomorrow at 1:10 - 1:15."
CLICK
ARG! I'm annoyed by customer service...mine. I want to throttle the woman, but I won't get paid for it. How many times are you suppose to apologize for something that she's making up?